Roofing warranties explained

Manufacturer warranty

The shingle manufacturer warrants its materials against manufacturing defects. Most of the shingles we install are made by IKO and carry IKO's limited warranty for Canada. The length of coverage, the wind rating and the period of full, non-prorated coverage all depend on the product line you choose, so your estimate names the exact product and the warranty that comes with it. You can read the full terms in IKO's Canadian limited warranty, and compare product lines on our line card.

Manufacturer warranties require that the roof was installed according to the manufacturer's instructions, and some require the warranty to be registered within a set period after installation. We follow those instructions on every roof and look after the registration for you.

Workmanship warranty

Our workmanship warranty covers the quality of the installation itself: how the roof was laid, fastened, flashed and sealed. If a problem is caused by the way the work was done, we come back and correct it. The length and specific terms of the workmanship warranty are set out in writing in your contract before any work begins.

What warranties do not cover

Warranties generally do not cover damage from severe weather events, falling trees or debris, foot traffic by other trades, alterations made by others after installation, or problems caused by a lack of reasonable maintenance such as clogged gutters. Storm damage is normally a matter for your home insurance.

Keeping your warranty valid

• Keep gutters and downspouts clear so water drains properly.
• Have moss treated before it lifts shingles, using methods approved by the shingle manufacturer.
• Call us before other trades install anything that penetrates the roof, such as solar panels, satellite dishes or vents.
• Report leaks or visible damage promptly rather than waiting for the next dry season.

Your documents, always available

Customers with a reinstallation project receive a secure online document vault holding their contract, building permit, manufacturer warranty registration and our workmanship warranty, so the paperwork is never lost when you need it, including if you sell your home.